About the job - Account Manager (SaaS / PropTech)

A growing property technology company is entering a new phase of go-to-market expansion, with a strong focus on unlocking revenue from its existing customer base.

With an established footprint across North America and a large portfolio of underutilized accounts, the business is now investing in its first dedicated Account Management function. This role will play a key part in building that function from the ground up.

You’ll step into a book of business with significant untapped potential, where many customers have had limited proactive engagement to date. With new products launching across AI, mobile, and payments, there is a clear opportunity to drive meaningful expansion across existing accounts.

This is a unique opportunity to join as the first Account Manager, take ownership of customer relationships post-sale, and help define how account management is done moving forward.

What You’ll Do

• Own and grow a portfolio of existing customer accounts across property management organizations
• Drive expansion through upsell, cross-sell, and portfolio penetration (adding new properties and products)
• Identify and prioritize growth opportunities within your accounts
• Build strong relationships with key stakeholders, including executives and operational teams
• Lead regular customer conversations, including check-ins and business reviews
• Re-engage inactive or underutilized accounts and rebuild momentum
• Present product enhancements, new features, and value-driven solutions to customers
• Collaborate cross-functionally with Sales, Support, Product, and Implementation teams
• Manage and track expansion pipeline within a CRM (HubSpot)

What We’re Looking For

• 3–5+ years of experience in Account Management, Customer Success, or a similar client-facing SaaS role
• Proven track record of driving revenue through upsell, cross-sell, or account expansion
• Experience managing multiple accounts with various stakeholders
• Strong communication and presentation skills
• Comfortable having commercial conversations and owning revenue targets
• Self-starter with the ability to operate without a defined playbook
• Experience working with CRM tools (HubSpot preferred)

Nice to Have

• Experience in PropTech, real estate, or property management
• Exposure to payments or financial products
• Experience in a high-growth or scaling SaaS environment

Compensation

• Base: $80,000 - $90,000 CAD
• Uncapped commission structure
• OTE: ~$140,000 (conservative) to $150,000–$175,000+

Why This Opportunity Is Interesting

• First Account Manager hire, true opportunity to build and shape the function
• Large, underpenetrated customer base with strong expansion potential
• New product offerings (AI, mobile, payments) creating additional revenue streams
• Clear ownership of expansion revenue (no overlap with Sales team)
• High earning potential with uncapped upside
• Collaborative, high-performing team with strong leadership